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Frequently Asked Questions

Frequently Asked Questions

Welcome to Tanzola’s FAQ page. Whether you're a first-time client or a regular glow-getter, you’ll find all the answers here. Still need help? Contact us directly.

SPRAY TANNING

How do I prepare for my spray tan?

Perfect prep = perfect glow. Here's how to get the most out of your tan:

  • Exfoliate 24 hours prior using a mitt or gentle scrub, focusing on dry areas like elbows, knees, ankles, and wrists.

  • Shave or wax at least 24 hours before your appointment to avoid patchiness.

  • Skip moisturiser, oils, and perfume on the day of your tan — they can block the tan from absorbing evenly.

  • Avoid deodorant & perfume which can create green or patchy underarms.

  • Wear loose, dark clothing after your appointment to avoid rubbing or transferring.

  • Avoid swimming, sweating, or showering during your tan's development time.

Need a step-by-step checklist? Read our full pre-tan guide.

TANNING SOLUTIONS & SKIN SAFETY

What solutions do you use?

Tanzola offers two premium spray tan solutions:

  • Bridal Glow – A soft, skin-perfecting tan with golden undertones, ideal for weddings and special events. Designed to photograph flawlessly and fade naturally.

  • European Glow – A deeper, olive-based tan for clients who want a rich, sun-kissed look. Great for holiday tans or those who tan well naturally.

All our solutions are:

  • Vegan & cruelty-free

  • Paraben-free, alcohol-free, and made in Australia

  • Fast-drying and low in fragrance

  • Enriched with hydrating and anti-aging ingredients

How long will my tan last?

Your spray tan will typically last 7–10 days with proper care. Longevity depends on:

  • Your skin type and natural exfoliation rate

  • How well you prepare before the tan

  • Your aftercare (moisturising daily is key!)

We recommend light exfoliation after day 5 to help the tan fade evenly.

Can I tan if I have fair or sensitive skin?

Yes! Our solutions are suitable for all skin types, including fair, freckled, or sensitive skin. We’ll customise your formula to suit your natural tone and desired result — from a subtle glow to a deeper bronze.

If you have concerns, we recommend a patch test before your first session.

Can I go out in the sun after my spray tan?

Yes, but remember: a spray tan does not protect your skin from UV exposure.

  • Always wear sunscreen (SPF 30+) if you’re spending time outdoors.

  • Avoid excessive sweating or swimming for the first 8 hours while your tan develops.

  • Once developed, spray tans can still fade faster with chlorine, salt water, or sunburn — moisturising daily will help preserve your glow.

Will my tan protect me from sunburn?

No — this is a very important myth to bust. Spray tans do not provide any UV protection. You’ll still need to:

  • Apply SPF every day

  • Reapply sunscreen every 2 hours when outdoors

  • Avoid prolonged sun exposure, especially right after tanning

Our tans are all about sun-free glow, and we strongly support skin health and sun safety.

What if I have eczema, acne, or pigmentation?

Spray tanning can actually help even out skin tone and temporarily reduce the appearance of blemishes. However:

  • If your skin is flaky, broken, or peeling, we recommend waiting until it’s healed before booking.

  • We can adjust our formula and technique to suit skin with pigmentation or scarring — just let your technician know in advance.


PREGNANCY & SPRAY TANNING

Can I get a spray tan while pregnant?

Yes — spray tanning is generally considered safe during pregnancy, as the solution only sits on the outer layer of your skin and is not absorbed into the bloodstream.

However, we always recommend:

  • Checking with your doctor before your appointment, especially in the first trimester

  • Letting your technician know you’re pregnant, so we can make you extra comfortable and adjust your position as needed

  • Avoiding spray tans if you have any open skin, rashes, or heightened sensitivities (which can sometimes occur during pregnancy)

Are Tanzola solutions safe to use during pregnancy?

Yes — our solutions are:

  • Free from parabens, alcohol, sulfates, and harsh chemicals

  • Vegan, cruelty-free, and Australian made

  • Lightly scented with no overpowering artificial fragrance

We’ve tanned many expectant mums and tailor the session to ensure a gentle, safe, and glowing result.

Can I get a tan before maternity photos or baby showers?

Absolutely — many of our clients book tans for:

  • Maternity photoshoots

  • Baby showers

  • Pre-birth pampering sessions

We’ll help you choose the right tone for your skin and the occasion — our Bridal Glow formula is especially popular for natural, luminous colour.

Is it safe to spray tan while breastfeeding?

Yes — but we recommend:

  • Wearing a nursing-safe top or covering the chest area during the tan

  • Avoiding skin-to-skin contact with your baby for at least 8 hours after the tan while it’s developing

  • Giving your skin a quick rinse before nursing if your baby may come in contact with your chest or arms

Once your tan is fully developed and rinsed, it’s safe to carry on as normal.

MOBILE TANNING PROCESS 

What’s the process for a mobile spray tan?

Tanzola makes tanning easy — here’s how it works:

  1. Your technician arrives with a pop-up tent, solution, and everything needed.

  2. We'll set up in a bathroom, garage, or tiled space (to protect carpet or flooring).

  3. Your tan will be applied in under 15 minutes — quick, clean, and customised to you.

  4. After the appointment, we’ll pack up quietly and discreetly — no mess left behind!

You can book directly via our Mobile Booking Portal.

Who will be tanning me?

All Tanzola mobile tanners are:

  • Qualified beauty therapists or certified spray tan professionals

  • Personally hired and trained by founder Madi

  • Experienced with bridal, event, and editorial tanning

  • Friendly, discreet, and trained to deliver consistent, glowing results

We’ll assign the nearest available technician to your booking.

I’ve booked but need to change the time. How do I update my appointment?

You can manage your booking easily online:

  1. Head to the Bookings Portal.

  2. Select your region and log in using the email you booked with.

  3. Go to "My Bookings" to reschedule or cancel.

Note: You can also reschedule up to 24 hours in advance without a fee.

I’ve confirmed my appointment, but no one has arrived. What do I do?

If your technician hasn't arrived within 10 minutes of your scheduled time:

  • First, check your confirmation email to make sure the time and address are correct.

  • Then, text or call us on 0420 288 211 and we’ll follow up immediately.

Late arrivals are rare, but we’re here to help.

Can I cancel my appointment?

Yes, but please be aware of our cancellation policy:

  • More than 24 hours' notice – no charge.

  • Less than 24 hours' notice – 50% of the booking will be charged.

  • Less than 4 hours' notice or no-show – full amount will be charged.

All cancellations must be processed via your Bookings Portal or by contacting us directly.

I’m not happy with my tan. Can I get a refund?

We’re so sorry to hear that. If you’re not 100% satisfied, please:

  1. Contact us within 24 hours of your appointment via Info@tanzola.com.au

  2. Provide a clear photo and explanation so our team can assess the issue.

  3. We’ll work with you to resolve it — either by offering a refund or a complimentary reapplication.

Can I book multiple people at once?

Absolutely — we specialise in group bookings.  We can tan up to 15 people in one visit depending on location. Use the “Group Booking” tab relivant to your area when booking 

Do you tan men?

Yes, we offer spray tanning for all genders. If you’re booking a mobile service, please note our team is female — we may require additional info or a referral for first-time male clients.

POST-SPRAY TAN EXPECTATIONS

What should I expect after my tan?

Right after your spray tan, your skin may feel slightly tacky — this is normal and will dry down quickly. You’ll notice an instant tint, but your actual tan will continue to develop over the next several hours.

Avoid the following until your first rinse:

  • Tight clothing or underwear

  • Sweating, exercise, or swimming

  • Skin-to-skin contact (especially with babies or pets)

  • Washing hands or showering early

My tan looks light after rinsing — is that normal?

Yes! Especially with an Express Tan, it’s common to see minimal colour right after your rinse. That’s because the bronzer has washed away, but the DHA (the active tanning ingredient) is still working its magic underneath. Your true glow will appear gradually and peak within 24–48 hours.

What should I use in the shower after my tan?

  • Keep your first rinse quick — 30–60 seconds with cool water only (no soap).

  • Avoid shampoos, loofahs, scrubs, or shaving for 24 hours.

  • After your tan has fully developed, use a gentle, sulfate-free body wash to help your glow last longer.

How do I make my tan last?

  • Moisturise daily from Day 2 onward — this is key!

  • Avoid long, hot baths, chlorine, and exfoliating until your tan starts to fade naturally.

  • Pat your skin dry (don’t rub) and use a gradual tanning lotion to extend the life of your colour.

I've had my first shower, and my tan looks streaky. What do I do? 

 Bronzer Wash-Off

What you're seeing might just be uneven fading of the bronzer, not your actual tan. Your real tan is still developing underneath and will even out over the next 8–24 hours.

Development Time
Spray tans continue to develop after the first rinse. It's common for the colour to look uneven or light right after rinsing—especially with rapid or express tans. Give it time to deepen and settle.

 Water Contact or Sweat
If water or sweat touched your skin before your first rinse, it could have caused streaks. If that’s the case, let the tan finish developing and reassess after 24 hours. You can usually even things out with a light self-tan mousse or gradual tanner the next day if needed.

What to Do Now? 

1. Get back in the shower, you may not have washed all the bronzer off your skin. Remember to stay in the shower until your skin looks like it did prior to the spray tan, bronzer free! 

2. Pat your skin dry—don’t rub.

3. Don't exfoliate.

4. Wait 24 hours, then reassess before deciding if you need a touch-up.

 

TRAINING & EDUCATION

I want to become a professional spray tanner. Do you offer training?

Yes — we offer professional training for beginners and experienced tanners alike.

You can choose from:

  • 1:1 In-Person Training (Sydney) Traveling To Brisbane, Melbourne & Newcastle 2025/2026

  • Online Spray Tan Course – learn at your own pace, from anywhere in Australia

  • Group Workshops – small, hands-on training days held monthly

Each course includes:

  • Full tanning theory + skin tone matching

  • Hands-on technique and equipment training

  • Access to our pro-only resources

  • Ongoing mentorship from Tanzola’s founder, Madi

We’ll also help you:

  • Launch your own tanning business

  • Improve client experience and efficiency

  • Choose the right products and equipment

View Course Options

Do I need any prior experience to enrol?

No experience? No problem. Our beginner course is designed to get you confident with a spray gun in just one session. We also offer advanced workshops for professionals looking to refine technique or add new services.

Can I use Tanzola products if I trained elsewhere?

Yes — many of our professional stockists have trained elsewhere but switch to Tanzola for our:

  • Reliable results across all skin types

  • Clean, cruelty-free formulas

  • Premium finish with no orange undertones

You don’t have to complete our course to shop with us — just apply for a Wholesale Account with an ABN.

PRODUCTS + SHIPPING

How do I shop Tanzola Wholesale?

We offer wholesale pricing to professionals with an ABN or ACN. Here's how to join:

  1. Visit our Wholesale Page.

  2. Register for a wholesale account.

  3. Once approved, you’ll get access to our full professional range with exclusive pricing.

For bulk orders or distribution enquiries, please email info@tanzola.com.au

Are your spray tan solutions pregnancy-safe?

Yes! Our solutions are made with:

  • Premium, clean ingredients

  • Vegan and cruelty-free formulas

  • No added nasties

That said, we always recommend consulting your doctor before any treatment during pregnancy.

How long does shipping take?

  • Orders are packed daily (Monday–Friday).

  • Delivery times:

    • Metro areas: 1–3 business days

    • Regional areas: 3–7 business days

  • You'll receive a tracking link once your order is on the way.

For full details, visit our Shipping & Returns page.

BOOKINGS + CONTACT

Can I book via text or DM?

Please use the online booking system to make, change, or cancel your appointment.

Text messages or DMs may not be monitored outside business hours and do not guarantee a confirmed booking.

If you still have questions, reach out to our team at info@tanzola.com.au or visit our Contact Page.