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Frequently Asked Questions

Frequently Asked Questions

Welcome to Tanzola’s FAQ page. Whether you're a first-time client or a regular glow-getter, you’ll find all the answers here. Still need help? Contact us directly.

SPRAY TANNING

How do I prepare for my spray tan?

Perfect prep = perfect glow. Here's how to get the most out of your tan:

  • Exfoliate 24 hours prior using a mitt or gentle scrub, focusing on dry areas like elbows, knees, ankles, and wrists.

  • Shave or wax at least 24 hours before your appointment to avoid patchiness.

  • Skip moisturiser, oils, and perfume on the day of your tan — they can block the tan from absorbing evenly.

  • Avoid deodorant & perfume which can create green or patchy underarms.

  • Wear loose, dark clothing after your appointment to avoid rubbing or transferring.

  • Avoid swimming, sweating, or showering during your tan's development time.

Need a step-by-step checklist? Read our full pre-tan guide.

What’s the process for a mobile spray tan?

Tanzola makes tanning easy — here’s how it works:

  1. Your technician arrives with a pop-up tent, solution, and everything needed.

  2. We'll set up in a bathroom, garage, or tiled space (to protect carpet or flooring).

  3. Your tan will be applied in under 15 minutes — quick, clean, and customised to you.

  4. After the appointment, we’ll pack up quietly and discreetly — no mess left behind!

You can book directly via our Mobile Booking Portal.

Who will be tanning me?

All Tanzola mobile tanners are:

  • Qualified beauty therapists or certified spray tan professionals

  • Personally hired and trained by founder Madi

  • Experienced with bridal, event, and editorial tanning

  • Friendly, discreet, and trained to deliver consistent, glowing results

We’ll assign the nearest available technician to your booking.

I’ve booked but need to change the time. How do I update my appointment?

You can manage your booking easily online:

  1. Head to the Bookings Portal.

  2. Select your region and log in using the email you booked with.

  3. Go to "My Bookings" to reschedule or cancel.

Note: You can also reschedule up to 24 hours in advance without a fee.

I’ve confirmed my appointment, but no one has arrived. What do I do?

If your technician hasn't arrived within 10 minutes of your scheduled time:

  • First, check your confirmation email to make sure the time and address are correct.

  • Then, text or call us on 0420 288 211 and we’ll follow up immediately.

Late arrivals are rare, but we’re here to help.

Can I cancel my appointment?

Yes, but please be aware of our cancellation policy:

  • More than 24 hours' notice – no charge.

  • Less than 24 hours' notice – 50% of the booking will be charged.

  • Less than 4 hours' notice or no-show – full amount will be charged.

All cancellations must be processed via your Bookings Portal or by contacting us directly.

I’m not happy with my tan. Can I get a refund?

We’re so sorry to hear that. If you’re not 100% satisfied, please:

  1. Contact us within 24 hours of your appointment via Info@tanzola.com.au

  2. Provide a clear photo and explanation so our team can assess the issue.

  3. We’ll work with you to resolve it — either by offering a refund or a complimentary reapplication.

PRODUCTS + SHIPPING

How do I shop Tanzola Wholesale?

We offer wholesale pricing to professionals with an ABN or ACN. Here's how to join:

  1. Visit our Wholesale Page.

  2. Register for a wholesale account.

  3. Once approved, you’ll get access to our full professional range with exclusive pricing.

For bulk orders or distribution enquiries, please email info@tanzola.com.au

Are your spray tan solutions pregnancy-safe?

Yes! Our solutions are made with:

  • Premium, clean ingredients

  • Vegan and cruelty-free formulas

  • No added nasties

That said, we always recommend consulting your doctor before any treatment during pregnancy.

How long does shipping take?

  • Orders are packed daily (Monday–Friday).

  • Delivery times:

    • Metro areas: 1–3 business days

    • Regional areas: 3–7 business days

  • You'll receive a tracking link once your order is on the way.

For full details, visit our Shipping & Returns page.

BOOKINGS + CONTACT

Can I book via text or DM?

Please use the online booking system to make, change, or cancel your appointment.

Text messages or DMs may not be monitored outside business hours and do not guarantee a confirmed booking.

If you still have questions, reach out to our team at info@tanzola.com.au or visit our Contact Page.