Search
Loading...
Cart

Frequently Asked Question

We’ve taken the time to put together some quick videos that cover our commonly asked questions

How do I prepare for my spray tan? 

Proper preparation is key to achieving a flawless, long-lasting tan. In this guide, we will provide you with expert tips and guidelines on how to prepare for a spray tan.

1. Exfoliate: Before your spray tan appointment, it is essential to exfoliate your skin. This step helps to remove dead skin cells and create a smooth surface for the tanning solution. Use a gentle exfoliating scrub or mitt to gently buff your skin, paying extra attention to rough areas like elbows, knees, and ankles.

2. Shave or Wax: If you plan to remove any unwanted hair, do so at least 24 hours before your spray tan appointment. Shaving or waxing immediately before your session can cause the tanning solution to adhere unevenly or result in skin irritation.

3. Avoid Moisturizers and Oils: On the day of your spray tan, refrain from applying any moisturizers, oils, or lotions to your skin. These products can create a barrier and prevent the tanning solution from properly developing.

4. Remove Makeup and Deodorant: Before your spray tan, remove all makeup, deodorant, and other cosmetic products from your skin. These products can interfere with the tanning solution and may cause discoloration.

5. Wear Loose, Dark Clothing: Choose loose-fitting, dark-colored clothing to wear to your spray tan appointment. Tight clothing and undergarments can rub against your skin and potentially remove the tanning solution. Dark clothing helps to minimize any potential staining.


6. Follow Aftercare Instructions: After your spray tan, it is crucial to follow the aftercare instructions provided by your spray tan technician. This may include avoiding water, exHow cessive sweating, and tight clothing for a certain period of time to allow the tan to fully develop.

By following these expert tips and guidelines, you can ensure that you are well-prepared for your spray tan session. Remember, proper preparation is the key to achieving a flawless and long-lasting tan.

How does a mobile spray tan work? 

Our team of professionals attend your home at the time of your appointment. It takes roughly 5 mins to set up. They bring a portable, enclosed tent which they spray you in. This stops the tan from over spraying onto any furnishings 

They bring all spray tan solutions, disposable items, towels & extension leads. You don't need to provide anything. 

It's recommended to spray tan in a bathroom, garage or titled area. 

The spray tan process takes upwards of 15 mins per person. 

How do I amend my booking? 

Amending a time/date/ how many people can be done by signing into our booking link which can be found here on your phone or computer. Select the correct area and state and review "bookings" in your account. 

Who Spray Tans me? 

Tanzola is made up of a team of beauty therapist and industry trained professionals who work for us on a casual bases. All employees are hand picked and re-trained by Madi to ensure they deceiver the highest standard of spray tans 

 

How do purchase Tanzola Wholesale? 

Tanzola Wholesale pricing is accessible to customers who have a registered ABN OR ACN.  Wholesale accounts can be created by clicking the link on the wholesale products
How can I make a mobile tan booking? 
All mobile tan bookings can be made form the link here. Texting our office line isn't recommended as it's only reviewed during office hours 
Are you solutions pregnancy safe? 
Our spray tan solutions are pregnancy safe, we use the highest quality ingredience within our spray tan solution to ensure it's safe for everyone. We always recommend checking with your doctor if you have any concerns.
How long will my order to take to arrive? 
Shipping information can be found here
I've confirmed my appointment but no-one has arrived to tan me, who do I contact? 
In the event that your technician hasn't arrived at your requested booking time, please contact immediately on our direct phone line either via text or call. This is a rare occasion however, sometimes the technician can be running late between jobs.  
I need to cancel my appointment, what is your cancelation policy? 
The Tanzola cancelation policy is as follows: 
- Appointments canceled 24 hours prior to your booking have no cancelation fee attached
- Appointments Cancelled Less then 24 hours will have 50% of your appointment fee debuted from your supplied booking credit card
- Please note appointments cancelled less then 4 hours prior to your booking will result in a the full amount of your booking to be charged. 
I'm not happy with my spray tan- I want a refund. How do I process this? 
We're always striving for 100% customer satisfaction, however, we will not provide a refund- in accordance with consumer law which can be found here, if your reasoning meets the below criteria. 

You can’t cancel a service contract or get a refund if the problem was outside the control of the provider or if you:

  • changed your mind
  • insisted on having a service provided in a particular way, against the provider’s advice ( i.e- if you were sunburnt, if you didn't follow care instructions supplied by your tanner)
  • failed to clearly explain your needs to the provider.

If you still feel you would like a refund, we ask you to provide why your dissatisfied with your service. We will also require a proof of photo if the reasoning is tan application. We require 24 hours to review your circumstance. After this, a full refund will be provided to the customer. Note: funds may take up to 48hrs to be visible in your system. 

How do I attend a Tanzola Training Day?

Register your interest in attending a Tanzola Training Day by emailing info@tanzola.com.au