Frequently Asked Question

We’ve taken the time to put together some quick videos that cover our commonly asked questions

Is your question not covered in the above videos? Perhaps we can answer more here. 
How do purchase Tanzola Wholesale? 
Tanzola Wholesale pricing is accessable to customers who have a registered ABN OR ACN.  Wholesale accounts can be created by clicking the link on the wholesale products
How can I make a mobile tan booking? 
All mobile tan bookings can be made form the link here
How large are the Brown Bare suits? 
Brown Bare suits fit up to a size 16 and up to 170 cm tall
How long will my order to take to arrive? 
Shipping information can be found here
I've confirmed my appointment but no-one has arrived to tan me, who do I contact? 
In the event that your technician hasn't arrived at your requested booking time, please contact immediately on our direct phone line either via text or call. This is a rare occasion however, sometimes the technician can be running late between jobs.  
I need to cancel my appointment, what is your cancelation policy? 
The Tanzola cancelation policy is as follows: 
- Appointments canceled 24 hours prior to your booking have no cancelation fee attached
- Appointments Cancelled Less then 24 hours will have 50% of your appointment fee debuted from your supplied booking credit card
- Please note appointments cancelled less then 4 hours prior to your booking will result in a the full amount of your booking to be charged. 
I'm not happy with my spray tan- I want a refund. How do I process this? 
We're always striving for 100% customer satisfaction, however, we will not provide a refund- in accordance with consumer law which can be found here, if your reasoning meets the below criteria. 

You can’t cancel a service contract or get a refund if the problem was outside the control of the provider or if you:

  • changed your mind
  • insisted on having a service provided in a particular way, against the provider’s advice ( i.e- if you were sunburnt, if you didn't follow care instructions supplied by your tanner)
  • failed to clearly explain your needs to the provider.

If you still feel you would like a refund, we ask you to provide why your dissatisfied with your service. We will also require a proof of photo if the reasoning is tan application. We require 24 hours to review your circumstance. After this, a full refund will be provided to the customer. Note: funds may take up to 48hrs to be visabile in your system. 

How do I attend a Tanzola Training Day?

Register your interest in attending a Tanzola Training Day by emailing info@tanzola.com.au