I've confirmed my appointment but no-one has arrived to tan me, who do I contact?
In the event that your technician hasn't arrived at your requested booking time, please contact immediately on our direct phone line either via text or call. This is a rare occasion however, sometimes the technician can be running late between jobs.
I need to cancel my appointment, what is your cancelation policy?
The Tanzola cancelation policy is as follows:
- Appointments canceled 24 hours prior to your booking have no cancelation fee attached
- Appointments Cancelled Less then 24 hours will have 50% of your appointment fee debuted from your supplied booking credit card
- Please note appointments cancelled less then 4 hours prior to your booking will result in a the full amount of your booking to be charged.
I'm not happy with my spray tan- I want a refund. How do I process this?
We're always striving for 100% customer satisfaction, however, we will not provide a refund- in accordance with consumer law which can be found here, if your reasoning meets the below criteria.
You can’t cancel a service contract or get a refund if the problem was outside the control of the provider or if you:
changed your mind
insisted on having a service provided in a particular way, against the provider’s advice ( i.e- if you were sunburnt, if you didn't follow care instructions supplied by your tanner)
failed to clearly explain your needs to the provider.
If you still feel you would like a refund, we ask you to provide why your dissatisfied with your service. We will also require a proof of photo if the reasoning is tan application. We require 24 hours to review your circumstance. After this, a full refund will be provided to the customer. Note: funds may take up to 48hrs to be visabile in your system.
How do I attend a Tanzola Training Day?
Register your interest in attending a Tanzola Training Day by emailing firstname.lastname@example.org